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We gladly accept returns for any reason, within 30 days of purchase (for gifts, 30 days after Christmas or other special occasion). Returned items must be in new, resellable condition, including the gift box and original packaging, and with the figure story card enclosed. Be sure that you use a shipping box that is sufficiently strong, use enough packing material to protect the item, and insure the package against damage in transit on it's way back to us. We do ask that our customers pay for any shipping expense that we incurred to send the item to you. We will refund the purchase price less our shipping cost and the nonrefundable transaction fee charged by American Express or PayPal. If the returned item qualified for the free shipping offer, our shipping cost will be deducted from the refund amount. There is no restocking fee for returned 5" scale items. Sorry, on 7.5" scale and larger scale items, there is a 20% restocking fee. Please Contact Us for permission to return an item.
We carefully prepare all of our items for shipment, and all of our shipments are fully insured. If the products you receive have been damaged or broken during shipment, please Contact Us as soon as possible. We will initiate a claim with UPS and advise you regarding the procedure required by UPS for your shipment. Be sure to save ALL of the box and its contents, including packaging material, for inspection by UPS if inspection is requested.
WE PROTECT YOUR INFORMATION. The security of your information is important to us. We employ state of the art technology to provide data encryption so that your name, credit card, and other information cannot be innappropriately accessed.
WE RESPECT YOUR INFORMATION. We never, ever sell or distribute your information to third party indidviduals or businesses. Your information will be used by the shipping company and the credit card processing company solely for the purpose for which it was supplied.
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
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We try to be as accurate as possible. However, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order. We reserve the right to refuse service, remove or edit content, or cancel orders at our sole discretion.
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Note: All prices in US Dollars